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Welcome to our curated list of the Top 24 Apps in the Chat category of the Shopify App Store! In this dynamic marketplace, we understand the importance of finding the right tools to elevate your online store. The apps in this list have been carefully selected to enhance your store’s functionality, improve customer experience, and boost your sales. From innovative solutions to essential utilities, each app brings something unique to the table. Dive in to discover how these top picks can transform your Shopify store and drive your business forward.
Richpanel Customer Service CRM

Richpanel Customer Service CRM

Richpanel Inc
From $29/month. 14-day free trial. Additional charges may apply.

5 102 Reviews 24 / Rank

What Shopify Merchants Say


Merchants highly recommend this app for streamlining customer service and enhancing customer experiences. They praise its easy-to-use interface, customization options, and multi-channel communication handling.

The app's seamless Shopify integration, affordability, and scalability are also appreciated. Merchants value the responsive support team, automation features, detailed customer and order information, and insightful analytics. It's reported to significantly increase efficiency in customer service operations.
JivoChat Live Chat & Chatbot

JivoChat Live Chat & Chatbot

JivoChat
Free plan available. 14-day free trial.

4.7 108 Reviews 23 / Rank

What Shopify Merchants Say


Merchants find this app beneficial for its user-friendly interface, proactive chat feature, and multi-channel functionality. They appreciate the effective customer support, affordability, and increased customer engagement it offers.

Features like customization options, a unique callback feature, and multilingual support are also highly valued.
BestChat ‑ Live Chat & Chatbot

BestChat ‑ Live Chat & Chatbot

BestChat
Free

4.8 115 Reviews 22 / Rank

What Shopify Merchants Say


Merchants appreciate this app for its easy navigation, installation, and ability to enhance customer engagement and sales. The support team is praised for efficient problem-solving.

Key features include real-time customer behavior tracking, a customizable chatbot, multi-language support, and seamless integration with Shopify and social media. The app also provides weekly performance reports. Its free cost is particularly beneficial for new merchants.
SeedGrow WhatsApp Chat Widget

SeedGrow WhatsApp Chat Widget

SeedGrow
Free plan available. 14-day free trial.

4.8 116 Reviews 21 / Rank

What Shopify Merchants Say


Merchants appreciate this app for its easy installation, use, and customization. It's praised for its stability, speed, and user-friendly interface.

The app facilitates direct communication with customers, supports multiple languages, and is compatible with WhatsApp for business. It's GDPR friendly and integrates well with website design. Merchants also value its excellent customer service and quick problem-solving capabilities.
POWR Live Chat | FB Messenger

POWR Live Chat | FB Messenger

POWR.io
Free plan available

4.6 134 Reviews 20 / Rank

What Shopify Merchants Say


Merchants appreciate this app for its easy installation, user-friendly interface, and customization options. They highlight its ability to boost real-time customer communication, sales, and engagement.

The integration with Facebook and the pop-up chat window are seen as beneficial, enhancing customer trust and accessibility. Merchants also commend the app's speed, performance, and professional appearance. The support team is noted for their prompt and professional responses. The app being free is particularly beneficial for new merchants.
WhatsApp Button by EAZE

WhatsApp Button by EAZE

Gravity Technologies AG
Free plan available. 14-day free trial.

4.9 144 Reviews 19 / Rank

What Shopify Merchants Say


Merchants appreciate this app for its user-friendly interface, easy setup, and seamless integration. It's praised for enabling efficient customer interaction via WhatsApp, boosting engagement and conversions.

Merchants value its reliability, customization options, and excellent support. It's recognized for building customer trust, handling queries effectively, and not slowing down store speed. Even the free version is noted for its functionality, making it a valuable tool for small businesses aiming to enhance performance and customer satisfaction.
Zoko

Zoko

Bourbon Science Inc.
$4.99/month. Additional charges may apply.

4.8 150 Reviews 18 / Rank

What Shopify Merchants Say


Merchants appreciate this app for enhancing customer service efficiency, allowing multiple agents to manage customer queries simultaneously and offering real-time visibility of conversations. They praise its user-friendly interface, comprehensive training resources, and responsive support.

The app's integration with Shopify and automation features are commended for boosting business efficiency. Key features include user tagging and categorization, individual and bulk messaging, abandoned cart recovery automation, and standard WhatsApp flow management. Merchants report increased sales and conversion rates, and value the broadcasting and reporting capabilities. The app's adaptability to different business needs and workflow streamlining is also appreciated.
Shop Phone Alerts & Auto Email

Shop Phone Alerts & Auto Email

HMS Commerce
Free plan available

4.8 183 Reviews 17 / Rank

What Shopify Merchants Say


Merchants highly value this app for its real-time alerts on abandoned checkouts, aiding in the recovery of lost sales. Its ability to send personalized messages via Facebook Messenger and email is particularly praised.

Merchants commend the customer service for its insightful assistance and appreciate the 'customer support' feel it brings to small businesses. Despite occasional notification delays, the app is recognized for boosting sales and enhancing customer experience.
Chaty: WhatsApp & Chat buttons

Chaty: WhatsApp & Chat buttons

Premio
Free plan available. Additional charges may apply.

5 194 Reviews 16 / Rank

What Shopify Merchants Say


Merchants appreciate this app for its variety of communication options and seamless integration with Shopify and social media platforms. They note its positive impact on customer engagement and conversions, especially through its mobile-friendly widget.

The efficient customer support and customization options are also praised. It's particularly beneficial for small businesses due to its feature-rich free plan.
Reamaze Live Chat Helpdesk CRM

Reamaze Live Chat Helpdesk CRM

Reamaze
From $29/month. 14-day free trial. Additional charges may apply.

4.6 238 Reviews 15 / Rank

What Shopify Merchants Say


Merchants highly recommend this app for its ability to integrate with multiple platforms like Whatsapp, Instagram, Facebook Messenger, and email, providing a centralized customer communication hub. It's praised for its organization and scheduling capabilities, easy use, and deep integration with Shopify.

The responsive support team and AI technology, including a chatbot feature, are seen as game changers. However, some merchants reported issues with the UX and manual nature of some features. Despite this, it's valued for its efficiency, functionality, and consolidation of customer service.
WhatsApp Chat & Abandoned Cart

WhatsApp Chat & Abandoned Cart

BiteSpeed
Free plan available. 14-day free trial. Additional charges may apply.

5 251 Reviews 14 / Rank

What Shopify Merchants Say


Merchants appreciate this app for its effective marketing and customer support capabilities. They value its user-friendly dashboard, automated campaigns, and unique spinning wheel feature.

The app is praised for improving ROI, enhancing customer experience, and boosting sales. It also aids in increasing opt-in rates, conversions, and customer engagement. Many commend the support team for their responsiveness and efficiency.
CK: WhatsApp Chat & Abandoned

CK: WhatsApp Chat & Abandoned

Carthike
Free plan available. 14-day free trial. Additional charges may apply.

5 309 Reviews 13 / Rank

What Shopify Merchants Say


Merchants highly recommend this app for its user-friendly interface and efficient customer service. It's particularly praised for its ability to send abandoned cart messages via WhatsApp, leading to successful sales recovery.

The app offers a free plan, is cost-efficient, and reduces manual work through automation. It also allows for customization and integrates well with third-party review apps. The support team is quick and effective, and the pricing is suitable for businesses of all sizes.
Dab: Whatsapp & Abandoned cart

Dab: Whatsapp & Abandoned cart

Dab Commerce
Price: Free

4.9 381 Reviews 12 / Rank

What Shopify Merchants Say


Merchants highly recommend this app for its user-friendly interface, easy setup, and seamless integration. They appreciate the real-time customer communication via WhatsApp and the effective Abandoned Cart feature that helps reduce cart abandonment and increase sales.

The responsive and professional customer support, customization options, compatibility with mobile and desktop, and valuable statistical data for website analysis are also appreciated. Merchants value its free availability and continuous updates, noting its simplicity and effectiveness in improving customer support and boosting order rates.
PingMe Facebook Messenger Chat

PingMe Facebook Messenger Chat

Omega
Free plan available. 7-day free trial.

4.8 452 Reviews 11 / Rank

What Shopify Merchants Say


Merchants appreciate this app for its easy installation, functionality, and enhancement of customer service via its online chat tool. It's valued for facilitating quick customer communication and handling pre-purchase inquiries.

The support team is commended for their promptness, assistance, and professionalism. The app's customization to align with brand aesthetics and its integration with Facebook Messenger are also highly praised. It's recommended for its potential to boost customer experience and business growth.
Facebook Chat Box ‑ Chatbot

Facebook Chat Box ‑ Chatbot

Autoketing
Price: Free

4.6 499 Reviews 10 / Rank

What Shopify Merchants Say


Merchants appreciate this app for its user-friendly interface, easy setup, and smooth integration. They value the live chat feature and Facebook Messenger connectivity for real-time customer interaction.

Customization options, such as chat box color changes, are also praised. Many merchants commend the support team for their quick and effective assistance. This free tool is seen as beneficial for boosting conversion rates and customer trust.
Pre order Now Wolf

Pre order Now Wolf

Boss Apps
Price: Free

4.9 510 Reviews 9 / Rank

What Shopify Merchants Say


Merchants appreciate this app for its user-friendly pre-order feature and efficient stock management. It's praised for easy installation, seamless integration, and compatibility with custom themes.

The app's ability to automatically set pre-orders when products are out of stock is highly valued. Merchants also commend the 24/7 customer support for its quick response and effective problem-solving. It's recommended for its simplicity and efficiency, even for those with little technical knowledge.
RT: WhatsApp Chat, Live Chat

RT: WhatsApp Chat, Live Chat

RoarTheme
Free plan available. 7-day free trial. Additional charges may apply.

4.8 521 Reviews 8 / Rank

What Shopify Merchants Say


Merchants appreciate this app for its seamless integration with Shopify and direct communication via WhatsApp, enhancing customer service and shopping experience. It's easy to install, use, and customize, with tracking capabilities for monitoring downloads and installs.

Many find it beneficial for improving sales, especially those with a significant WhatsApp customer base. It's free, doesn't slow down the store, and is suitable for both new and established online shops.
Dondy: WhatsApp Chat+Marketing

Dondy: WhatsApp Chat+Marketing

Dondy
Free plan available. 7-day free trial. Additional charges may apply.

4.9 598 Reviews 7 / Rank

What Shopify Merchants Say


Merchants appreciate this app for its seamless integration, user-friendly interface, and easy setup. They value the real-time communication feature, allowing direct customer interaction via WhatsApp.

The customization options and analytics features are praised for providing insights into customer behavior and maintaining brand consistency. Merchants report increased sales and conversions, and appreciate the app's role in recovering abandoned carts. The support team is recognized for their prompt and quality service. The app's full-featured free plan is also appreciated for its cost-effectiveness.
Chatra — Live Chat & Chatbot

Chatra — Live Chat & Chatbot

Roger Wilco LLC
Free plan available

4.8 642 Reviews 6 / Rank

What Shopify Merchants Say


Merchants find this app user-friendly and easy to integrate, praising its ability to boost customer engagement and sales through features like real-time visitor tracking and proactive chat. They appreciate its mobile compatibility, customization options, and the feature to see what customers are typing before they send messages.

The app's customer service is noted for its responsiveness and helpfulness. It's considered affordable and offers good value for money. Some merchants have used it to understand their customers better and improve their websites based on chat feedback.
WD‑Live Chat, Helpdesk,Chatbot

WD‑Live Chat, Helpdesk,Chatbot

Channelwill
Free plan available. Additional charges may apply.

4.9 664 Reviews 5 / Rank

What Shopify Merchants Say


Merchants highly recommend this app for its excellent customer service, user-friendly interface, and efficient tracking system. The support team is praised for their dedication to understanding merchant needs and providing custom solutions.

The app is easy to set up, offers a good pricing structure, and features like live chat and order tracking. It's also appreciated for boosting sales, improving customer interaction, and integrating multiple stores. The visually appealing design and useful features like the FAQ and image uploader are also noted.
Ctx: WhatsApp Chat & Abandoned

Ctx: WhatsApp Chat & Abandoned

Softpulse Infotech
Free plan available. 30-day free trial. Additional charges may apply.

4.8 690 Reviews 4 / Rank

What Shopify Merchants Say


Merchants appreciate this app for its seamless integration with WhatsApp and Shopify, easy installation, and customizable welcome messages. Key features include automated messages for order confirmations, status updates, and cart recovery, which have been effective in boosting sales and customer engagement.

The app is also praised for its excellent customer support and significant recovery of abandoned carts, enhancing customer interaction and providing a convenient communication channel.
Avada WhatsApp Chat, FAQ Page

Avada WhatsApp Chat, FAQ Page

Avada
Price: Free

5 1050 Reviews 3 / Rank

What Shopify Merchants Say


Merchants appreciate this app for its user-friendly design, comprehensive FAQ section, and seamless integration with store themes. The WhatsApp Chat feature is praised for enhancing real-time customer communication, leading to higher satisfaction and conversion rates.

The app's customer support is noted for their quick and efficient service. The free plan is valued for its range of functions and easy setup. Some merchants report a noticeable boost in customer satisfaction due to the app's robust features.
Tidio Live Chat & AI Chatbots

Tidio Live Chat & AI Chatbots

TIDIO LLC
Free plan available. Additional charges may apply.

4.7 1731 Reviews 2 / Rank

What Shopify Merchants Say


Merchants appreciate this app for its user-friendly interface, high customization, and easy integration with Shopify. Its free plan, multilingual feature, AI component, and coupon code distribution are particularly beneficial for small businesses and those operating in different languages.

The app's customer support is noted for its quick response and expertise. Merchants value the balance of automation and human interaction provided by the chatbot, live chat, and helpdesk features, which enhance customer service.
Shopify Inbox

Shopify Inbox

Shopify
Price: Free

4.6 2393 Reviews 1 / Rank

What Shopify Merchants Say


Merchants highly recommend this app for enhancing customer communication and improving customer experience. It consolidates all customer interactions into one dashboard, allows instant responses via live chat, and offers customizable autoresponders.

The app provides direct tracking updates and integrates seamlessly with the store, offering features like quick replies, product links in chat, and chat assignment to staff. The mobile app keeps merchants connected on the go. Many have praised it for increasing response times and sales conversions, and reducing abandoned carts by quickly answering customer queries. It's user-friendly and ideal for businesses aiming to elevate their customer service.

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