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Welcome to our curated list of the Top 5 Apps in the Support ticket management category of the Shopify App Store! In this dynamic marketplace, we understand the importance of finding the right tools to elevate your online store. The apps in this list have been carefully selected to enhance your store’s functionality, improve customer experience, and boost your sales. From innovative solutions to essential utilities, each app brings something unique to the table. Dive in to discover how these top picks can transform your Shopify store and drive your business forward.
Richpanel Customer Service CRM

Richpanel Customer Service CRM

Richpanel Inc
From $29/month. 14-day free trial. Additional charges may apply.

5 102 Reviews 5 / Rank

What Shopify Merchants Say


Merchants highly recommend this app for streamlining customer service and enhancing customer experiences. They praise its easy-to-use interface, customization options, and multi-channel communication handling.

The app's seamless Shopify integration, affordability, and scalability are also appreciated. Merchants value the responsive support team, automation features, detailed customer and order information, and insightful analytics. It's reported to significantly increase efficiency in customer service operations.
Reamaze Live Chat Helpdesk CRM

Reamaze Live Chat Helpdesk CRM

Reamaze
From $29/month. 14-day free trial. Additional charges may apply.

4.6 238 Reviews 4 / Rank

What Shopify Merchants Say


Merchants highly recommend this app for its ability to integrate with multiple platforms like Whatsapp, Instagram, Facebook Messenger, and email, providing a centralized customer communication hub. It's praised for its organization and scheduling capabilities, easy use, and deep integration with Shopify.

The responsive support team and AI technology, including a chatbot feature, are seen as game changers. However, some merchants reported issues with the UX and manual nature of some features. Despite this, it's valued for its efficiency, functionality, and consolidation of customer service.
WD‑Live Chat, Helpdesk,Chatbot

WD‑Live Chat, Helpdesk,Chatbot

Channelwill
Free plan available. Additional charges may apply.

4.9 664 Reviews 3 / Rank

What Shopify Merchants Say


Merchants highly recommend this app for its excellent customer service, user-friendly interface, and efficient tracking system. The support team is praised for their dedication to understanding merchant needs and providing custom solutions.

The app is easy to set up, offers a good pricing structure, and features like live chat and order tracking. It's also appreciated for boosting sales, improving customer interaction, and integrating multiple stores. The visually appealing design and useful features like the FAQ and image uploader are also noted.
HelpCenter | FAQ Chat Helpdesk

HelpCenter | FAQ Chat Helpdesk

Shark Byte, Inc
Free plan available. 15-day free trial. Additional charges may apply.

4.6 1314 Reviews 2 / Rank

What Shopify Merchants Say


Merchants appreciate this app for its user-friendly interface that simplifies the creation of professional FAQ pages. They value the ability to create sections and categories, and the responsive support team.

Merchants report fewer customer inquiries, indicating the app's effectiveness. The live chat feature and seamless theme integration are also favored. Merchants also note the app's speed, performance, and the availability of a free version.
Tidio Live Chat & AI Chatbots

Tidio Live Chat & AI Chatbots

TIDIO LLC
Free plan available. Additional charges may apply.

4.7 1731 Reviews 1 / Rank

What Shopify Merchants Say


Merchants appreciate this app for its user-friendly interface, high customization, and easy integration with Shopify. Its free plan, multilingual feature, AI component, and coupon code distribution are particularly beneficial for small businesses and those operating in different languages.

The app's customer support is noted for its quick response and expertise. Merchants value the balance of automation and human interaction provided by the chatbot, live chat, and helpdesk features, which enhance customer service.